12gbajee Privacy Policy
Your personal information is completely safe with us. 12gbajee is committed to protecting your privacy with SSL encryption and strict data security standards.
Introduction to the Privacy Policy
12gbajee ("we", "us", or "platform") operates a trusted online betting and casino service for Bangladeshi users. We understand that your personal information is extremely valuable, and ensuring its protection is our primary responsibility.
This privacy policy ("Policy") describes how 12gbajee collects, stores, uses, and where necessary shares your personal information with third parties. This Policy applies to the website https://12gbajee.lat and all its associated services.
By using our platform, you acknowledge that you have read, understood, and agreed to the terms of this privacy policy. You must be 21 years of age or older.
What Information We Collect
12gbajee collects various types of information, which we present below by category.
Personal Identity Information
The following information is collected from you when creating an account:
- Full name
- Date of birth (for age verification)
- Valid email address
- Mobile number
- Residential address
- National ID or passport number (for identity verification)
Financial Information
Information required for processing transactions:
- bKash, Nagad, Rocket, or Upay mobile banking number
- Deposit and withdrawal history
- Transaction amount and time
Technical and Usage Information
Information collected automatically while using the platform:
- IP address
- Browser type and version
- Device type and operating system
- Login and logout times
- Pages visited and click patterns
- Cookie and session data
Gaming Activity Information
To improve your betting and gaming experience:
- Play history and bet details
- Bonus usage records
- VIP level and points information
- Support chat history
How Your Information Is Used
12gbajee uses your personal information only for the following legitimate purposes. We never use your information unnecessarily or without authorization.
Account Management
Your information is used as needed to create, verify, and manage your account. Age verification and identity confirmation are part of providing a secure service.
Financial Transaction Processing
Financial information is used to complete deposit and withdrawal processes through bKash, Nagad, Rocket, and Upay, and to prevent fraudulent transactions.
Customer Support
Our 24/7 Bengali live chat support team uses relevant information to resolve your issues quickly.
Platform Improvement
By analyzing usage information, we continuously improve our services, game lobby, and user experience.
Promotions and Bonuses
Your information is used to send relevant offers, bonuses, and promotional content based on your preferences and playing style.
Responsible Gaming
Monitoring playing patterns to identify potentially problematic behavior and ensuring responsible gaming is our priority.
Cookies and Tracking Technology
12gbajee uses cookies and similar tracking technologies on its website. Cookies are small data files stored in your browser that help improve your browsing experience.
Essential Cookies
These cookies are essential for the basic functionality of the site. They are used to maintain your session, preserve your login state, and keep the site secure. These cookies cannot be disabled.
Functional Cookies
These cookies are used to remember your language preference, screen settings, and other personalized choices. They can be disabled from browser settings, though you may lose some features as a result.
Analytics Cookies
These cookies are used to understand which parts of the platform are used most and how users navigate the site. This information helps us improve our services.
Sharing Information with Third Parties
12gbajee does not sell your personal information. However, for the purpose of operating the service, information may be shared with trusted third parties in the following situations:
Payment Processors
The necessary financial information is shared with bKash, Nagad, Rocket, and Upay to complete financial transactions. These organizations have their own privacy policies.
Technology Service Providers
We work with reliable technology partners to operate our platform. They may use the information only for the purposes specified in the agreement.
Legal Obligations
Information may be disclosed where legally required in response to any law, judicial order, or regulatory authority demand.
Fraud Prevention
Information may be shared with relevant authorities or partners to prevent money laundering, fraud, or other illegal activities.
Outside of the above cases, no information will be shared with third parties without your consent.
Data Security and Protection
12gbajee has adopted industry-standard security measures to protect your personal and financial information.
SSL Encryption
All our data transmissions are secured by SSL (Secure Socket Layer) encryption, which protects your information from third parties.
Secure Servers
Your information is stored on high-security servers. Multiple layers of protection are in place to prevent unauthorized access.
Password Protection
Your password is stored in hashed form — no staff member or system can see your password directly.
Two-Factor Authentication
The use of Two-Factor Authentication is encouraged for additional account security.
Data Retention Period
12gbajee retains your personal information only for as long as necessary. Below is an overview of retention periods for various types of information:
Account-Related Information
Account information is retained for as long as your account remains active. Even after an account is closed, some information may be kept for a defined period due to legal requirements.
Financial Transaction Information
Financial information is retained for a defined period in accordance with applicable laws and regulations. This is necessary for resolving financial disputes and auditing.
Marketing Consent
If you withdraw consent for marketing communications, a record of your preference is kept to prevent unwanted contact in the future.
After the specified period ends or upon your request, we securely delete or anonymize your information, unless a legal obligation requires otherwise.
Your Rights in Data Protection
As a user of the 12gbajee platform, you have the following rights over your own personal information:
Right to Access
You have the right to know what information we hold about you and to request a copy of that information.
Right to Rectification
If there is any error in your information, you have the right to request a correction. We will make the correction as quickly as possible.
Right to Erasure
In certain circumstances you have the right to request that your information be deleted, though this may be limited where legal obligations apply.
Right to Opt Out of Marketing
You have the right to opt out of marketing communications at any time. This will not affect your use of the core service.
Right to Data Portability
You have the right to request your information in a structured, commonly used format.
Right to Restrict Processing
In certain circumstances you have the right to request that processing of your information be restricted.
If you wish to exercise these rights, please contact us. We will process your request as quickly as possible.
Privacy Protection for Minors
12gbajee strictly does not provide services to persons under 21 years of age. Our platform is only for those aged 21 or older.
Age Verification
We verify age at the time of registration and whenever necessary thereafter. Age is confirmed through a national ID or passport.
If a Minor's Information Is Found
If we discover that a minor is using our services, their account will be closed immediately and all stored information will be deleted.
Changes and Updates to the Privacy Policy
12gbajee may update this privacy policy from time to time. Changes may be made to the policy due to service improvements, legal changes, or business requirements.
Notice of Changes
If important changes are made, we will notify you in the following ways:
- A notice will be sent to your registered email
- A prominent notice will be displayed on the platform
- The "Last Updated" date on this page will be changed
Using the platform after changes
If you continue to use the platform after a policy change, you will be considered to have agreed to the updated policy. If you do not agree to the new policy, you may request to close your account.
Privacy Contact
If you have any questions, concerns, or requests regarding this privacy policy, please contact us. Our team is always ready to assist you.
Contact Us
For data protection requests, some information may be required to verify your identity. This is to ensure the security of your account.
For more details, visit our FAQ page or Responsible Gaming page.